Frequently Asked Questions

Everything you need to know about working with us

We are an integrated manufacturer and trader with our factory located in Hangzhou. Our operations cover the R&D, manufacturing, online and offline sales, and technical servicing of hardware tools.

Our production facility covers 2,000 square meters and is equipped with 5 fully automated production lines, achieving a monthly capacity of up to 30,000 sets — ensuring on-time delivery for bulk orders.

Yes. We offer one-stop customization from logo silk-screening and packaging design to product structural modifications. Please provide your design files in AI or PDF format.

The MOQ for standard products is 2,000 pcs. For first-time partners, we support small-batch trial orders to help you test your local market.

In-stock samples ship within 3 days; custom samples typically take 7 days. Sample fees are fully refundable upon reaching the required volume in subsequent bulk orders.

We implement a strict four-stage quality inspection process: 1. Incoming raw material inspection; 2. In-process random inspection; 3. Full inspection before packaging; 4. Final random inspection before shipment.

After deposit confirmation and sample approval, standard orders typically take 15–20 days, depending on order volume and production scheduling.

We strongly recommend payment via Alibaba Trade Assurance. We also accept T/T, L/C, and Western Union. Standard terms are 30% advance deposit and 70% balance against B/L copy.

Yes. We have passed SGS on-site verification. Please contact our sales manager for the latest certification report.

Our products comply with mainstream international standards and currently hold CE and other certifications, ensuring smooth customs clearance in your target market.

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